www.polglaze.co.uk e - email@example.com tel - 01726 833642
Cornwall PL23 1JZ
e - firstname.lastname@example.org
tel - 01726 833642
Caravans and Camping Bookings and Conditions......
Frequently Asked Questions and Answers..........
Q. Are you close to Fowey?
A. We are Fowey's closest Caravan and Campsite at 1 mile and also on the local bus
route. We find guests like to walk into Fowey and catch the bus on the way home. (Its up hill on the way back!)
Q. Do you have a beach nearby?
A. We have a variety of beaches nearby to suit
your needs, from water sports to secluded and romantic. We have 2
beaches at a mile and 7 beaches within 3 miles.
Q. Are there good places to eat?
A. There are many great places to eat in the
local area, in fantastic locations serving locally sourced food,
catering for all tastes and budgets.
Q. Are there any good public houses to visit?
A. Again there are a variety of great public
houses in the local area. Some are in stunning locations, some provide
entertainment, some serve great food. All are very welcoming.
Q. When can we arrive?
A. You may arrive and pitch from noon until 8pm. But we will be available from 6pm to help show you to your pitch if required.
Q. What’s the quickest way to inquire?
A. The quickest and easiest way to inquire is now online.
If you simple call, we maybe out of the office and only able to answer
general queries. However we do check into our emails several times a day and
can give you a quick reply.
Q. What’s the easiest way to book?
A. The quickest and easiest way to book is now online.
Fill in your details and use the form to best describe your needs. Total up
the cost per night and multiple by the number of nights. i.e. Total cost = Cost
per night x number of nights. We can then arrange a payment online.
Q. Can we book over the phone?
A. We are unable to secure bookings over the phone, but we can arrange
bookings and payment online at fairly short notice online.
Q. Can you pencil us in?
A. We can only secure a holiday when we have received a deposit payment and confirmed
the booking with you. However, you are welcome to visit us on the day, but please note guests with reservations take priority!
Q. How often do the buses run?
A. Hourly through out the day with the last bus out at 11.10pm (Except Sundays)
Touring Booking Conditions
Please read these carefully to ensure that the setting we provide is suitable for your holiday.
caters traditionally for those who wish to truly relax and enjoy the
beauty and peaceful atmosphere of the Cornish countryside. To ensure the
quality of your stay and to preserve the environment the following
booking conditions are applied.
We do not accept under 21's Groups. Under 21’s must be accompanied by responsible adults who form at least 50% of the party.
do not accept large families/groups. Smaller groupings are by prior
agreement. Any group not identifying themselves when booking 'as
individuals' will be evicted without refund.
We have a strict “do
not disturb policy” between the hours of 10.30pm to 8am, with all noise
and disturbance being kept to an absolute minimum and all social events
finishing by 11pm.
We reserve the right to evict without refund
any person/party engaging in unlawful, antisocial, unsafe behaviours or
giving rise to justified complaint by another resident.
The latest time for new arrivals is 8pm.
conduct of children must supervised by their parents at all times. Ball
games are allowed (on the main field) but, cycling and tree climbing
are not. We do not provide play equipment. However, Fowey has an
excellent new play area for children.
Well behaved pets are welcomed if kept on a lead, under the supervision of an adult and exercised off the park.
BBQ’s are allowed when raised and 2m away from combustible materials.
Opens fires or any sources of uncontrolled flame are strictly forbidden
anywhere on the park.
generally on a gentle south-easterly slope with some level pitching
available. Pitches are allocated on a 'first reserved basis' and secured
when we have received your details, deposit AND confirmed the booking
A pitch comprises of up to 6 persons, occupying 1 main
unit and up to 1 pup unit and 1 vehicle. Fire breaks to the neighbours
accommodation are a minimum of 6m, with a 2m fire break within your
pitch. (Discounting your vehicle or trailor).
vehicles, boats, means of fuel storage, large pod tents (Over 4m wide),
long vehicles (Over 8m length), commercial vehicles. Please advise us of
your requirements at the time of booking so that we may accommodate you
A 25% deposit of the total payment secures your pitch for your holiday.
payment or balance is payable in full 42days before arrival. If this
date is missed, we will assume that you have cancelled without
notification and no further action by you is required.
Cancellations are to be notified in writing and are from the date that we receive them.
Cancellations before 42days prior to the arrival date are refundable in full, subject to a £10 administration charge.
Cancellations after 42days prior to the date of arrival are refundable in full, subject to a £50 late cancellation fee.
No refunds are given for late arrivals or early departures.
We advise procuring holiday insurance in case of cancellation.
8. Access statement
The Retreat has its own gravel parking and is immediately accessed by 3 steps and 60cm door.
main caravan and campsite is in general gentley sloped with additional
landscaping features and natural obsticals that can inhibit disabled
access. The facilities are accessed by a 120mm step and doorways of
The bathroom and laundry are via separate entrance of 5 120mm steps and a 76cm doorway.
non of these are suitable for wheel chair access at this time, but in
the future we do hope to be able to afford full washing facilities for
If you have any queries not covered by the above then please feel free to contact us and ask.
Electric Hook-up Users Guide:
1. Ensure all electrical equipment is
completely clean and dry before use. Special attention should be paid to plug
and socket terminals. Do not attempt to clean live site sockets yourself.
2. Disconnect all personal appliances
and insert plug into designated hook up.
3. Test the safety trip of your
equipment. If it fails to set and test, go to 6.
4. Plug each of your personal appliances
in one at a time and test for correct operation. If it fails or causes a trip
to operate, go to 6.
5. The maximum continuous hookup current
rating at Polglaze is 6 amp, calculate your power consumption carefully to stay
within this limit and avoid nuisance tripping.
6. The hook-up points at Polglaze are independently inspected, tested and certified annually before the summer camping season. If you are experiencing difficulty with your hook up point it is most unlikely to be a fixed site equipment failure. Please disconnect and check each of your appliances carefully before attempting re-connection.
*WiFi is available as a subscription service only, and
limited to the speeds available in the area. This service is not
suitable for work, streaming media, watching films, playing games or any
activity that requires high data usage or a reliable connection. It is
suitable for low speed (Up to 10M/bs) and volume usage such as catching
up on emails or browsing webpages. We look forward to improving our WiFi
in line with services offered to us by BT Openreach.