www.polglaze.co.uk e - firstname.lastname@example.org tel - 01726 833642
Cornwall PL23 1JZ
e - email@example.com
tel - 01726 833642
The Retreat Holiday Caravan Bookings
Please use this Booking Form to provide us with the details that we need to book you into the Retreat so that you can enjoy the peace and beauty of the Cornish countryside.....
Frequently Asked Questions and Answers..........
Q. Are you close to Fowey?
We are Fowey's closest Caravan and Campsite at 1 mile and also on the
local bus route. We find guests like to walk into Fowey and catch the
bus on the way home. (Its up hill on the way back!)
Q. Do you have a beach nearby?
We have a variety of beaches nearby to suit your needs, from water
sports to secluded and romantic. We have 2 beaches at a mile and 7
beaches within 3 miles.
Q. Are there good places to eat?
There are many great places to eat in the local area, in fantastic
locations serving locally sourced food, catering for all tastes and
Q. Are there any good public houses to visit?
A. Again there
are a variety of great public houses in the local area. Some are in
stunning locations, some provide entertainment, some serve great food.
All are very welcoming.
Q. What’s the quickest way to inquire?
A. The quickest and easiest way to inquire is now online.If you simple call, we maybe out of the office and only able to answer general queries. However we do check into our emails several times a day and can give you a quick reply.
Q. What’s the easiest way to book?
The quickest and easiest way to book is now online. Fill in your
details and use the form to best describe your needs and please use the
form for anything else that you would like to add.
Booking early for the Retreat is essential if you wish to secure a date that you are particular interested in.
A booking is secured when we have received your booking form and deposit and then confirmed the booking with you.
A £75 booking deposit* secures this date and is also your indemnity payment against minor losses and cleaning.
Payment maybe by cheque or by Paypal to firstname.lastname@example.org. Or we can send a Paypal e-invoice that works with any card.
Full payment is due 42 days before your arrival date.
*This is refunded to you by post after satisfactory cleaning inspection of the Caravan after the holiday.
1. Booking conditions
No under 21 groups.
Arrival is from 3pm onwards on the day of arrival, and departure is 10am on the day of departure.
To accept liability for all losses or damage incurred during the stay, with the exception of “Fair wear and tear”.
Guests are responsible for cleaning The Retreat in readiness for the next guests and liable for any additional cleaning costs incurred. (This keeps our costs down, and our guests happy!)
To pay the agreed indemnity deposit of £75. Refund subject to successful inspection by cleaning staff after the holiday.
Not to engage in anti-socially or illegal activities with all noise curtailed during the hours of darkness.
Children under 16 should be supervised at all times.
No smoking within the Caravan.
To pay the full cost of the holiday before 42days in advance of arrival. Missed payment before this date is accepted as a cancellation without further action required by you.
Small to medium size dogs are welcome to a maximum of two.
Pets to be supervised at all times and dis-allowed from bedrooms and furnishings. Please bring your own pet bedding.
For the benefit of our non-pet visitors the Retreat must be returned in an exceptionally clean condition with no hair or odour detectable.
Pets must be regularly exercised and toileted off the site.
Cancellations are to be notified in writing and are from the date that we receive them.
Cancellations before 42days prior to the arrival date are refundable in full, subject to a £10 administration charge.
Cancellations after 42days prior to the date of arrival are refundable less the deposit of £75.
No refunds are given for late arrivals or early departures.
We advise procuring holiday insurance in case of cancellation.
4. Access statement
The Retreat has its own gravel parking and is immediately accessed by 3 steps and 60cm door.
The main caravan and campsite is in general gentle sloped with additional landscaping features and natural obstacles that can inhibit disabled access.
Unfortunately the Retreat is not suitable for wheel chair access at this time, but in the future we do hope to be able to afford to remedy this
Q. Can you pencil us in?
A. We can only secure a holiday when we have received a deposit payment and confirmed the booking with you.
Q. Can we book over the phone?
A. We are unable to secure bookings over the phone, but we can arrange bookings and payment online at fairly short notice.
Q. When can we arrive?
A. You may arrive anytime from 3pm onwards as we use a coded key safe so that you may plan your arrival to suit your travel needs.
Q. How often do the buses run?
A. Hourly through out the day with the last bus out at 11.10pm (Except Sundays)